Ticket number: INC2312186
Location: Göteborg
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-10-11 21:46 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-10-11 23:18 CET/CEST

Last update(s):
2024-10-11 22:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2311844
Location: Sundbyberg
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-10-10 23:03 CET/CEST
Estimated Time of Repair: To be announced

Status: Field technician ordered
Next update: 2024-10-11 16:10 CET/CEST

Last update(s):
2024-10-11 15:10 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-10-11 14:04 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2312151
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-10-11 18:04 CET/CEST
Service(s) restored: 2024-10-11 19:02 CET/CEST

History:
2024-10-11 19:30 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-11 18:48 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2312100
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Tingsryd

Occured: 2024-10-11 14:08 CET/CEST
Service(s) restored: 2024-10-15 15:49 CET/CEST

History:
2024-10-11 16:00 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-11 15:43 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2311993
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-10-11 10:46 CET/CEST
Service(s) restored: 2024-10-11 11:49 CET/CEST

History:
2024-10-11 11:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2311930
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2024-10-11 09:07 CET/CEST
Service(s) restored: 2024-10-11 12:07 CET/CEST

History:
2024-10-11 12:14 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What was the fault?
– Power work being done in the building.
What caused the fault?
– Power work being done in the building.
How was the fault fixed?
– Technician restored power.
Is this a permanent solution.
– Yes
2024-10-11 10:03 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2311900
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2024-10-11 08:41 CET/CEST
Service(s) restored: 2024-10-11 09:35 CET/CEST

History:
2024-10-11 10:11 – Outage is now resolved and services are restored after a presumed power outage was remedied. // Driftstörning är nu avhjälpt och tjänster har återställdts efter att ett förmodat strömfel åtgärdades.
2024-10-11 09:08 – We’re currently aware of an outage, troubleshooting is ongoing and we’ll keep you updated. // Vi är medvetna om en närvarande driftstörning. Felsökning pågår och vi kommer fortsätta rulla ut uppdateringar .

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2311852
Fault type: Power work
Description: Multiple customer affecting fault
Location: Borrby

Occured: 2024-10-11 06:00 CET/CEST
Service(s) restored: 2024-10-11 08:39 CET/CEST

History:
2024-10-11 09:25 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What was the fault?
– Power outage
What caused the fault?
– Power provider fault
How was the fault fixed?
– Power outage restored
Is this a permanent solution?
– Yes

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2311847
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2024-10-10 16:34 CET/CEST
Service(s) restored: 2024-10-11 09:48 CET/CEST

History:
2024-10-11 11:19 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2311796
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-10-10 18:51 CET/CEST
Service(s) restored: 2024-10-11 09:15 CET/CEST

History:
2024-10-10 18:55 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2311616
Fault type: Cable work
Description: Multiple customer affecting fault
Location: Oskarshamn

Occured: 2024-10-10 11:36 CET/CEST
Service(s) restored: 2024-10-10 12:16 CET/CEST

History:
2024-10-10 12:10 – Technician confirms cable cut, more information regarding this incident can be found on: https://www.oskarshamnenergi.se/tjanster/driftinformation // Tekniker bekräftar kabelavbrott, mer information gällande detta ärende hittas på: https://www.oskarshamnenergi.se/tjanster/driftinformation

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2311547
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kungsbacka

Occured: 2024-10-10 10:44 CET/CEST
Service(s) restored: 2024-10-10 11:05 CET/CEST

History:
2024-10-10 11:03 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2311512
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stenungsund

Occured: 2024-10-10 09:53 CET/CEST
Service(s) restored: 2024-10-10 15:24 CET/CEST

History:
2024-10-10 16:13 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-10 12:58 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-10 10:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2311444
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Borrby

Occured: 2024-10-10 09:02 CET/CEST
Service(s) restored: 2024-10-10 12:49 CET/CEST

History:
2024-10-10 14:48 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-10 09:24 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2311401
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga

Occured: 2024-10-10 08:08 CET/CEST
Service(s) restored: 2024-10-10 10:22 CET/CEST

History:
2024-10-10 10:26 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-10 09:01 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-10-10 08:57 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2311166
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2024-10-09 12:23 CET/CEST
Service(s) restored: 2024-10-09 15:54 CET/CEST

History:
2024-10-10 08:13 – –
RFO:
What was the fault?
– Cable fault / damaged fiber
What caused the fault?
– Cause is currently unknown, and would need to be further investigated by the local fiber supplier.
How was the fault fixed?
– Customer was moved to an undamaged fiber and services work just as well as before.
Is this a permanent solution?
– No. The original fiber still needs to be repaired before it can be considered a permanent solution. The fiber supplier has been informed and will look into that themselves.
2024-10-10 08:05 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-10-09 16:24 – Outage is resolved and services are restored, this is just a temporary fix and we are investigating permanent solution currently // Driftstörning avhjälpt och tjänster återställda. Detta är en temporär lösning, vi undersöker kring en permanent lösning.
2024-10-09 15:40 – Due to issues regarding access troubleshooting has been postponed, we are trying to contact property owner in order to gain access to the affected equipment. // På grund av problem med åtkomst till site så har vidare felsökning blivit försenad, vi försöker kontakta fastighetsägare för att få tillkomst till den påverkade utrustningen.
2024-10-09 13:44 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-09 12:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2311107
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trollhättan

Occured: 2024-10-09 11:02 CET/CEST
Service(s) restored: 2024-10-09 11:32 CET/CEST

History:
2024-10-09 11:37 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-09 11:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2311060
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-10-09 10:12 CET/CEST
Service(s) restored: 2024-10-09 11:17 CET/CEST

History:
2024-10-09 11:38 – Outage is now resolved and services are restored after the cable cabinet was changed. // Driftstörningen är nu avhjälpt och tjänsterna återställda efter att kabelskåpet har bytts.
2024-10-09 10:55 – The reason for the power outage is a change of cable cabinet // Orsaken till strömavbrottet är:byte av kabelskåp
2024-10-09 10:20 – There is currently an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue as fast as possible. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet så snabbt som möjligt.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310941
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kungsbacka

Occured: 2024-10-09 00:46 CET/CEST
Service(s) restored: 2024-10-09 00:59 CET/CEST

History:
2024-10-09 01:23 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-09 00:54 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310915
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stocksund

Occured: 2024-10-08 15:21 CET/CEST
Service(s) restored: 2024-10-10 15:10 CET/CEST

History:
2024-10-10 15:23 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.

RFO:
What was the fault?
Pinched patch cable in node.
What caused the fault?
Unknown
How was the fault fixed?
Patch cable was swapped.
Is this a permanent solution?
Yes.
2024-10-09 13:49 – Due to issues regarding access troubleshooting has been postponed, we are trying to contact property owner in order to gain access to the affected equipment. // På grund av problem med åtkomst till site så har vidare felsökning blivit försenad, vi försöker kontakta fastighetsägare för att få tillkomst till den påverkade utrustingen.
2024-10-09 12:44 – field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-08 22:10 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310796
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Fjärås

Occured: 2024-10-08 14:24 CET/CEST
Service(s) restored: 2024-10-08 17:28 CET/CEST

History:
2024-10-08 19:21 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-08 18:07 – Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. // Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva.
2024-10-08 14:36 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310735
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga

Occured: 2024-10-08 13:02 CET/CEST
Service(s) restored: 2024-10-08 14:23 CET/CEST

History:
2024-10-08 14:28 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-08 13:35 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310719
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Ås

Occured: 2024-10-08 12:49 CET/CEST
Service(s) restored: 2024-10-08 13:29 CET/CEST

History:
2024-10-08 13:55 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-08 13:20 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310646
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2024-10-08 09:58 CET/CEST
Service(s) restored: 2024-10-08 14:21 CET/CEST

History:
2024-10-08 14:46 – Outage is resolved and services are restored after tech on site restored tripped powerbreaker. // Driftstörning avhjälpt och tjänster återställda efter att tekniker på plats återställde en utlöst jordfelsbrytare.
2024-10-08 14:03 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-10-08 12:07 – We are aware of an outage going on, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310611
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Tingsryd

Occured: 2024-10-08 11:07 CET/CEST
Service(s) restored: 2024-10-08 16:25 CET/CEST

History:
2024-10-08 17:00 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-08 11:58 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-10-08 11:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310607
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-10-08 11:33 CET/CEST
Service(s) restored: 2024-10-08 12:04 CET/CEST

History:
2024-10-08 12:52 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-08 11:41 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310460
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Vallentuna

Occured: 2024-10-08 09:07 CET/CEST
Service(s) restored: 2024-10-08 10:12 CET/CEST

History:
2024-10-08 11:02 – The outage has now been resolved and services are back up. // Driftstörningen har nu tagits hand om och tjänsterna är tillbaka.
2024-10-08 09:23 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310408
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Arvidsjaur

Occured: 2024-10-08 08:25 CET/CEST
Service(s) restored: 2024-10-08 10:53 CET/CEST

History:
2024-10-08 11:54 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-08 08:50 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310343
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Norrtälje

Occured: 2024-10-08 05:23 CET/CEST
Service(s) restored: 2024-10-08 06:16 CET/CEST

History:
2024-10-08 06:16 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-08 05:29 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310313
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2024-10-08 00:37 CET/CEST
Service(s) restored: 2024-10-08 08:43 CET/CEST

History:
2024-10-08 08:49 – All services are restored. // Alla tjänster är återställda
2024-10-08 08:21 – A field technician is currently on site and are troubleshooting // En fälttekniker är just nu på plats och felsöker.
2024-10-08 02:51 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-08 00:58 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310266
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2024-10-07 22:50 CET/CEST
Service(s) restored: 2024-10-08 15:54 CET/CEST

History:
2024-10-08 16:06 – RFO:
What was the fault?
– Hardware configuration
What caused the fault?
– Incorrect configuration
How was the fault fixed?
– Changing the configuration
Is this a permanent solution?
– Yes
2024-10-08 13:27 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2024-10-08 08:22 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-10-08 00:43 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2024-10-07 23:55 – Technician has arrived and has started troubleshooting. // Tekniker har anlänt och har börjat felsöka.
2024-10-07 23:42 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-07 23:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310066
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Visby

Occured: 2024-10-07 14:54 CET/CEST
Service(s) restored: 2024-10-07 15:05 CET/CEST

History:
2024-10-07 15:01 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310081
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nyköping

Occured: 2024-10-07 14:33 CET/CEST
Service(s) restored: 2024-10-07 15:45 CET/CEST

History:
2024-10-07 15:53 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-07 15:37 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-07 14:51 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310023
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Munkflohögen

Occured: 2024-10-07 13:17 CET/CEST
Service(s) restored: 2024-10-07 15:31 CET/CEST

History:
2024-10-07 16:58 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-07 13:43 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2309762
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åre

Occured: 2024-10-07 09:01 CET/CEST
Service(s) restored: 2024-10-07 10:08 CET/CEST

History:
2024-10-07 10:18 – Outage is now resolved and the services are now restored after the power outage was remedied. // Driftstörningen har nu avhjälpts och tjänsterna är återställda efter att strömfel åtgärdades.
2024-10-07 10:03 – Power supplier is working on solving the issue. ETR has been updated. // Nätägaren arbetar med att avhjälpa felet. ETR har blivit uppdaterad.
2024-10-07 09:46 – There is an ongoing power outage in the area affecting GlobalConnect equipment. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning.
2024-10-07 09:15 – We currently have an outage in Åre, troubleshooting is ongoing. // Vi har för närvarande en driftstörning i Åre. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2309709
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2024-10-07 08:12 CET/CEST
Service(s) restored: 2024-10-07 08:47 CET/CEST

History:
2024-10-07 09:18 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-07 08:25 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2309584
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stora Sundby

Occured: 2024-10-06 16:36 CET/CEST
Service(s) restored: 2024-10-07 21:03 CET/CEST

History:
2024-10-07 21:46 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-10-07 12:04 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2024-10-07 11:33 – Technician measured location of potential cable cut. Technician is en route to locate fault. // Teknikern har mätt ett potentiellt fiberbrott på kabeln och är på väg till platsen.
2024-10-07 09:08 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-06 18:14 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2309530
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Märsta

Occured: 2024-10-06 06:04 CET/CEST
Service(s) restored: 2024-10-06 08:17 CET/CEST

History:
2024-10-06 08:34 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What was the fault?
– High temperatures caused hardware shutting down.
What caused the fault?
– Human error, when installing new hardware the power had been tampered with and cooling on site had been shut down.
How was the fault fixed?
– Cooling turned back on.
Is this a permanent solution?
– Yes, but will be monitored the next coming days to ensure that the temps stay within acceptable range.
2024-10-06 06:30 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-06 06:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2309500
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Märsta

Occured: 2024-10-05 15:06 CET/CEST
Service(s) restored: 2024-10-05 17:01 CET/CEST

History:
2024-10-05 17:01 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What was the fault?
– Power outage
What caused the fault?
– Faulty power meter.
How was the fault fixed?
-Rebooting power meter.
Is this a permanent solution?
– Yes
2024-10-05 16:20 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-10-05 16:03 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2024-10-05 16:00 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2024-10-05 16:00 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.