Ticket number: INC2280880
Location: Norsborg
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-07-27 08:00 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-07-27 12:00 CET/CEST

Last update(s):
2024-07-27 09:20 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2280872
Location: Vingåker
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-07-27 06:26 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-07-27 10:00 CET/CEST

Last update(s):
2024-07-27 07:55 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2280840
Location: Östersund
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-07-26 15:57 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-07-27 13:00 CET/CEST

Last update(s):
2024-07-26 16:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2278660
Location: Hedemora
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-07-20 12:07 CET/CEST
Estimated Time of Repair: 2024-07-25 15:00 CET/CEST

Status: Troubleshooting in progress
Next update: 2024-07-29 15:00 CET/CEST

Last update(s):
2024-07-25 10:42 – Due to problems with access to the site, troubleshoting will be continued on monday. // På grund av problem med tillträde till lokalen så ´fortsätter felsökning på måndag.
2024-07-22 14:36 – Due to problems with access to the site, the estimated time of repair is pushed back. // På grund av problem med tillträde till lokalen så är klartiden framflyttad.
2024-07-21 02:43 – Due to issue with access to site troubleshooting will be postponed until tomorrow, Monday. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon, måndag.
2024-07-20 13:43 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2280642
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga

Occured: 2024-07-26 09:07 CET/CEST
Service(s) restored: 2024-07-26 11:01 CET/CEST

History:
2024-07-26 19:15 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-07-26 09:36 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2280496
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Västerås

Occured: 2024-07-25 15:01 CET/CEST
Service(s) restored: 2024-07-26 13:47 CET/CEST

History:
2024-07-26 13:53 – All services are restored. // Alla tjänster är återställda
2024-07-25 16:19 – The estimated time of repair is pushed back due to lack of available technicians. // Klartiden är framflyttad på grund av brist av tekniker.
2024-07-25 15:48 – We currently have an outage. A field technician ordered to site for troubleshooting. ETA 4 hours. // Vi har för närvarande en driftstörning. Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar.

Ticket number: INC2280466

Location: Arjeplog

Description: Multiple customer affecting fault

Fault type: Power issue

Occurred: 2024-07-25 14:27 CET/CEST

Estimated Time of Repair: 2024-07-25 17:00 CET/CEST

Status: Fault correction in progress

Next update: 2024-07-25 17:00 CET/CEST

Last update(s):

2024-07-25 14:36 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2280102
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Simrishamn

Occured: 2024-07-24 16:20 CET/CEST
Service(s) restored: 2024-07-24 19:36 CET/CEST

History:
2024-07-24 19:48 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-07-24 19:10 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2280052
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Östersund

Occured: 2024-07-24 13:00 CET/CEST
Service(s) restored: 2024-07-24 20:22 CET/CEST

History:
2024-07-24 20:31 – Outage is resolved and services are restored after the cable fault was fixed. This is a temporary fix. Damage was caused due to ongoing construction project near a fiberwell. Permanent fix will be done in collaboration with construction crew. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Detta är en temporär lagning. Skadan orsakades av byggarbete nära en fiberbrunn och permanent fix kommer genomföras i samordning med bygget.
2024-07-24 18:35 – Technician has begun splicing the fiber. // Tekniker har påbörjat kabelskarvning.
2024-07-24 16:41 – We currently have an outage, caused by a suspected cable fault. A field technician ordered to site for troubleshooting. ETA 2 hours. // Vi har för närvarande en driftstörning. Felet misstänks bero på ett kabelfel. Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2280028
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Johanneshov

Occured: 2024-07-24 11:32 CET/CEST
Service(s) restored: 2024-07-25 18:28 CET/CEST

History:
2024-07-24 17:46 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2024-07-24 15:51 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-07-24 15:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2279784
Fault type: Power work
Description: Multiple customer affecting fault
Location: Kumla

Occured: 2024-07-24 09:00 CET/CEST
Service(s) restored: 2024-07-24 10:37 CET/CEST

History:
2024-07-24 10:23 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2279785
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Västervik

Occured: 2024-07-24 10:06 CET/CEST
Service(s) restored: 2024-07-24 11:06 CET/CEST

History:
2024-07-24 14:45 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-07-24 10:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2279567
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Johanneshov

Occured: 2024-07-23 16:09 CET/CEST
Service(s) restored: 2024-07-24 06:37 CET/CEST

History:
2024-07-24 06:56 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-07-24 06:52 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2024-07-24 06:37 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-07-24 06:36 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2279515
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sandviken

Occured: 2024-07-23 15:12 CET/CEST
Service(s) restored: 2024-07-24 10:55 CET/CEST

History:
2024-07-24 11:39 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-07-23 17:06 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2279616
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sverige

Occured: 2024-07-24 02:01 CET/CEST
Service(s) restored: 2024-07-24 14:51 CET/CEST

History:
2024-07-24 14:56 – Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. // Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva.
2024-07-24 13:20 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-07-24 09:59 – Technician has localised the fault, close to a road (E4 motorway). Technicians are in need of truck mounted attenuators (TMA) for protection before restoration work may resume. This means the work will take longer than initially estimated. // Tekniker har hittat felet som ligger vid en trafikerad väg, E4an. Teknikerna behöver skydd innan arbete kan fortgå och reparationsarbetet kommer därför ta längre tid.
2024-07-24 08:33 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-07-24 02:40 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-07-24 02:20 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2279573
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga

Occured: 2024-07-23 19:06 CET/CEST
Service(s) restored: 2024-07-23 21:33 CET/CEST

History:
2024-07-23 21:36 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-07-23 19:42 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2279551
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde

Occured: 2024-07-23 18:39 CET/CEST
Service(s) restored: 2024-07-23 19:39 CET/CEST

History:
2024-07-23 18:43 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-07-23 18:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2279527
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Tjörn

Occured: 2024-07-23 17:21 CET/CEST
Service(s) restored: 2024-07-23 23:41 CET/CEST

History:
2024-07-23 23:40 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-07-23 22:31 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-07-23 19:51 – Field technician is on site and working with excavator to prepare for a temporary repair. // Fälttekniker är på plats och arbetar med grävare för att förbereda för en temporär lagning.
2024-07-23 17:49 – Cable damage has been identified, field technician en route to begin planning for repairs. // Kabel skada har identifierats, fälttekniker är på väg för att påbörja planeringen av reparation.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2279284
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2024-07-23 08:38 CET/CEST
Service(s) restored: 2024-07-23 10:07 CET/CEST

History:
2024-07-23 10:18 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-07-23 09:12 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-07-23 09:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2279220
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Karlstad

Occured: 2024-07-23 01:51 CET/CEST
Service(s) restored: 2024-07-23 15:10 CET/CEST

History:
2024-07-23 15:28 – Services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident. // Tjänster återställda men orsaken är inte känd. Tjänsterna övervakas och felsökning fortsätter för att hitta orsaken till incidenten.
2024-07-23 06:31 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-07-23 01:56 – We currently have an disturbance affecting the service quality, packet loss and latency might be experienced, troubleshooting is ongoing. // Vi har för närvarande en driftstörning som påverkar Internettrafik och IP-Transit. Till följd utav denna störning kan även IP-telefoni och drifttjänster påverkas. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2279199
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Brunflo

Occured: 2024-07-22 20:09 CET/CEST
Service(s) restored: 2024-07-22 21:30 CET/CEST

History:
2024-07-22 21:42 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-07-22 20:27 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-07-22 20:19 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2279181
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Malmö

Occured: 2024-07-22 16:16 CET/CEST
Service(s) restored: 2024-07-23 10:41 CET/CEST

History:
2024-07-22 19:38 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-07-22 18:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2279169

Location: Skövde

Description: Multiple customer affecting fault

Fault type: Power issue

Occurred: 2024-07-22 15:35 CET/CEST

Estimated Time of Repair: To be announced

Status: Troubleshooting in progress

Next update: 2024-07-22 22:44 CET/CEST

Last update(s):

2024-07-22 20:03 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.

2024-07-22 19:50 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

2024-07-22 19:21 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.

2024-07-22 18:44 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2279095
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Brunflo

Occured: 2024-07-22 14:20 CET/CEST
Service(s) restored: 2024-07-22 16:24 CET/CEST

History:
2024-07-22 16:31 – Outage is resolved and services are restored after the power issues on site was remedied after a power outage in the area tripped some fuses. // Driftstörning avhjälpt och tjänster återställda efter att strömproblem på site åtgärdades efter att strömavbrott i området löste ut några säkringar.
2024-07-22 15:36 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-07-22 15:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2278926
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Uppsala – Östhammar – Öregrund

Occured: 2024-07-22 10:08 CET/CEST
Service(s) restored: 2024-07-22 14:49 CET/CEST

History:
2024-07-22 15:15 – Outage is resolved and services are restored after the broken router was replaced by tech on site. // Driftstörning avhjälpt och tjänster återställda efter att den trasiga routern byttes på plats av tekniker.
2024-07-22 14:40 – Technician has confirmed broken device. A spare part have been picked up from local spare storage and replacement work is underway. // Teknikern har bekräftat en trasig enhet. En reservdel har plockats upp på lokalt reservdelslager och utbyte är på gång.
2024-07-22 11:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2024-07-22 10:22 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2278844
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2024-07-22 08:12 CET/CEST
Service(s) restored: 2024-07-22 09:09 CET/CEST

History:
2024-07-22 08:37 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2278772
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nora

Occured: 2024-07-22 01:29 CET/CEST
Service(s) restored: 2024-07-22 16:14 CET/CEST

History:
2024-07-22 17:20 – Outage is resolved and services are restored after broken optics was replaced. // Driftstörning avhjälpt och tjänster återställda efter trasig optik bytts ut.
2024-07-22 05:56 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2278741
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Märsta

Occured: 2024-07-21 17:54 CET/CEST
Service(s) restored: 2024-07-21 20:28 CET/CEST

History:
2024-07-21 20:32 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-07-21 20:05 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-07-21 18:28 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2024-07-21 18:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2278716
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Lerdala

Occured: 2024-07-21 12:27 CET/CEST
Service(s) restored: 2024-07-21 13:49 CET/CEST

History:
2024-07-21 13:00 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.