Ticket number: INC2248291
Location: Flen
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-05-04 16:14 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-05-04 17:19 CET/CEST

Last update(s):
2024-05-04 16:19 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2248175
Location: ESPOO, FINLAND
Description: Multiple customer affecting fault
Fault type: Faulty network element

Occurred: 2024-04-30 15:55 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-05-06 10:36 CET/CEST

Last update(s):
2024-05-03 23:39 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår

Ticket number: INC2247590
Location: Stockholm
Description: Multiple customer affecting fault
Fault type: Faulty network element

Occurred: 2024-05-02 15:00 CET/CEST
Estimated Time of Repair: 2024-05-06 18:00 CET/CEST

Status: Troubleshooting in progress
Next update: 2024-05-06 10:00 CET/CEST

Last update(s):
2024-05-03 17:42 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2024-05-03 10:01 – Services has partially been restored. A field technician ordered to site for further troubleshooting. // Tjänster har delvis blivit återställda. Fälttekniker beställd för vidare felsökning.
2024-05-02 17:34 – There is an ongoing power outage in the building affecting GlobalConnect equipment. The building owner is working on solving the issue. // Det är för närvarande ett strömavbrott i fastigheten som påverkar vår nätverksutrustning. Fastighetsägaren arbetar med att avhjälpa felet.
2024-05-02 17:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2246489
Location: Eskilstuna – Tunafors
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-04-29 12:45 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-04-30 12:00 CET/CEST

Last update(s):
2024-04-30 08:09 – There is ongoing renovation work in the building. Services will be restored when work is done. // Det är pågående renovering i byggnaden. Tjänster kommer återställas när arbetet är klart.
2024-04-30 08:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2248335
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Tranås

Occured: 2024-05-05 05:46 CET/CEST
Service(s) restored: 2024-05-05 06:36 CET/CEST

History:
2024-05-05 06:35 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-05-05 06:16 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2248313
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Lidingö

Occured: 2024-05-04 19:44 CET/CEST
Service(s) restored: 2024-05-04 20:22 CET/CEST

History:
2024-05-04 20:56 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-04 20:14 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2248206
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gislaved – Hestra

Occured: 2024-05-04 10:00 CET/CEST
Service(s) restored: 2024-05-04 14:30 CET/CEST

History:
2024-05-04 11:27 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-05-04 10:51 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2248164
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Älmhult

Occured: 2024-05-03 14:40 CET/CEST
Service(s) restored: 2024-05-03 23:27 CET/CEST

History:
2024-05-03 23:43 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2024-05-03 21:43 – A field technician dispatched to continue troubleshooting tonight. // Fälttekniker skickad för att fortsätta felsökningen ikväll.
2024-05-03 21:25 – Troubleshooting has been delayed until Monday because of issues accessing the facility. // Felsökning har blivit fördröjd till måndag på grund av svårigheter att komma åt fastigheten.
2024-05-03 21:01 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2248163
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nyköping

Occured: 2024-05-03 15:47 CET/CEST
Service(s) restored: CET/CEST

History:
2024-05-03 20:51 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2248052
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Köpingebro

Occured: 2024-05-03 14:33 CET/CEST
Service(s) restored: 2024-05-03 15:33 CET/CEST

History:
2024-05-03 16:08 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-03 14:49 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2247884
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Jyväskylä Finland

Occured: 2024-05-03 10:13 CET/CEST
Service(s) restored: 2024-05-03 19:45 CET/CEST

History:
2024-05-03 19:46 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-05-03 17:43 – Technician has begun splicing the fiber. // Tekniker har påbörjat kabelskarvning.
2024-05-03 11:51 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-05-03 10:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2247691
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2024-05-03 00:38 CET/CEST
Service(s) restored: 2024-05-03 06:51 CET/CEST

History:
2024-05-03 06:49 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-05-03 06:38 – Technician is on-site. Troubleshooting started. // Tekniker är på plats, felskökning påbörjad.
2024-05-03 05:19 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2024-05-03 05:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2247589
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Staffanstorp

Occured: 2024-05-02 16:37 CET/CEST
Service(s) restored: 2024-05-02 19:12 CET/CEST

History:
2024-05-02 19:51 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-02 19:03 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-02 17:36 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2247451
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Frösön

Occured: 2024-05-02 12:01 CET/CEST
Service(s) restored: 2024-05-02 14:08 CET/CEST

History:
2024-05-02 14:14 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-02 12:46 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-02 12:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2247399
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Helsingborg

Occured: 2024-05-02 10:35 CET/CEST
Service(s) restored: 2024-05-02 18:27 CET/CEST

History:
2024-05-02 18:36 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-05-02 16:22 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2024-05-02 12:17 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-05-02 11:08 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-02 10:55 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2247395
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2024-05-02 10:12 CET/CEST
Service(s) restored: 2024-05-02 10:54 CET/CEST

History:
2024-05-02 10:56 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-05-02 10:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2247332
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nacka

Occured: 2024-05-02 09:04 CET/CEST
Service(s) restored: 2024-05-02 10:54 CET/CEST

History:
2024-05-02 11:07 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-02 09:29 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-05-02 09:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2247268
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Kungsbacka / Fjärås / Åsa

Occured: 2024-05-02 08:37 CET/CEST
Service(s) restored: 2024-05-02 15:20 CET/CEST

History:
2024-05-02 15:25 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades
2024-05-02 15:06 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2024-05-02 11:05 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-05-02 09:01 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-02 08:46 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2247197
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skoghall

Occured: 2024-05-01 22:01 CET/CEST
Service(s) restored: 2024-05-02 00:56 CET/CEST

History:
2024-05-02 02:01 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-05-01 22:18 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2247118
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Norrtälje

Occured: 2024-05-01 14:35 CET/CEST
Service(s) restored: 2024-05-02 18:45 CET/CEST

History:
2024-05-02 20:21 – Majority of services are restored with temporary splicing actions taken by field technicians. There are still a few households that unfortunately can not be restored until the permanent fix will be performed in the beginning of the next week. // Majoritet av tjänsterna är återställda efter att en temporär fiberskarvning genomförts. Det är fortfarande ett fåtal hushåll som tyvärr inte kan återställas innan den permanenta lagningen genomförs i början av nästa vecka.
2024-05-02 16:48 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-05-02 15:50 – Some services restored, technicians are troubleshooting the remaining fiber pairs. // En del tjänster återställda, Teknikerna felsöker de fiber som inte kommit igång.
2024-05-02 14:36 – Technician has begun splicing the fiber. // Tekniker har påbörjat kabelskarvning.
2024-05-02 13:43 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-05-02 13:03 – Repair work will begin again shortly. // Reparationsarbetet kommer att påbörjas igen inom kort.
2024-05-01 22:07 – The repair work will continue in the morning due to difficult circumstances on the location of the cut. Still no ETR available. // Reparationsarbetet kommer fortsätta imorgon på grund av de svåra förhållandena på felstället. Fortfarande ingen beräknad klartid tillgänglig.
2024-05-01 21:02 – The estimated time of repair is pushed back because the fault situation was more complex than initial estimates. Currently there is no ETR available. // Klartiden är framflyttad då felsituationen var mer omfattande än vad man inledningsvis uppskattade. För tillfället har vi ingen beräknad klartid.
2024-05-01 19:39 – Excavation to acquire access to damaged cable has begun. // Grävarbeten för att få fram den skadade kabeln har påbörjats.
2024-05-01 18:12 – Cable fault located. Technician is gathering spare parts as needed and prepares to splice the damaged cables. // Kabelfel lokaliserat. Tekniker samlar nödvändiga reservdelar och förbereder för att svetsa ihop den skadade fibern.
2024-05-01 17:06 – Technician onsite, troubleshooting ongoing. // Tekniker på plats, felsökning pågår.
2024-05-01 15:21 – Cable fault detected. A field technician ordered to site for troubleshooting. ETA 4 hours // Kabelfel lokaliserat. Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-05-01 14:59 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2246773
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-04-30 09:30 CET/CEST
Service(s) restored: 2024-04-30 12:05 CET/CEST

History:
2024-04-30 12:46 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-30 11:27 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2246694
Fault type: Power work
Description: Multiple customer affecting fault
Location: Mora

Occured: 2024-04-30 09:02 CET/CEST
Service(s) restored: 2024-04-30 10:36 CET/CEST

History:
2024-04-30 12:42 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-30 10:25 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2246675
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-04-30 08:19 CET/CEST
Service(s) restored: 2024-04-30 15:15 CET/CEST

History:
2024-04-30 11:15 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-30 10:12 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2246660
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Partille

Occured: 2024-04-30 07:50 CET/CEST
Service(s) restored: 2024-04-30 12:08 CET/CEST

History:
2024-04-30 12:18 – Outage is resolved and services are restored after problem with power equipment on site was remedied. // Driftstörning avhjälpt och tjänster återställda efter att problem med strömutrustning på site åtgärdades.
2024-04-30 10:26 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2024-04-30 09:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2246486
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2024-04-29 21:44 CET/CEST
Service(s) restored: 2024-04-30 13:07 CET/CEST

History:
2024-04-30 13:35 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2024-04-30 09:43 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-30 08:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2246456
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hallen

Occured: 2024-04-29 15:38 CET/CEST
Service(s) restored: 2024-05-01 08:53 CET/CEST

History:
2024-05-01 08:56 – All services are restored. // Alla tjänster är återställda
2024-04-30 09:25 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-30 05:11 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2246495
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skoghall

Occured: 2024-04-29 22:02 CET/CEST
Service(s) restored: 2024-04-30 01:43 CET/CEST

History:
2024-04-30 02:41 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-29 22:53 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2246264
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Bromma

Occured: 2024-04-29 10:08 CET/CEST
Service(s) restored: 2024-04-29 13:30 CET/CEST

History:
2024-04-29 12:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2246222
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-04-29 09:31 CET/CEST
Service(s) restored: 2024-04-29 13:12 CET/CEST

History:
2024-04-29 12:23 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-29 11:30 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2246067

Location: Stockholm

Description: Multiple customer affecting fault

Fault type: Currently unknown

Occurred: 2024-04-29 08:54 CET/CEST

Estimated Time of Repair: To be announced

Status: Troubleshooting in progress

Next update: 2024-04-29 22:17 CET/CEST

Last update(s):

2024-04-29 14:17 – Power issues on the premises, electrician ordered to site. // Elproblem i fastigheten, elektriker beställd.

2024-04-29 13:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

2024-04-29 13:32 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.

2024-04-29 10:40 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.

2024-04-29 10:12 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2245772
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Hallen

Occured: 2024-04-29 05:17 CET/CEST
Service(s) restored: 2024-04-29 13:31 CET/CEST

History:
2024-04-29 13:54 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-29 11:04 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2024-04-29 10:25 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-04-29 06:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.